If you see a charge labeled SG*gioapp.ai or SG*hulaapp.ai on your statement, it’s for your Gio subscription, bought on our website. 

After paying, you received an email with the subject “GIO subscription — payment confirmed”. If you can’t find it, check Spam, Promotions and any other email addresses you use.

Why it’s not in your Apple or Google subscriptions

The subscription was bought on our website, so it’s managed by us, not by the App Store or Google Play. That’s true even if you paid with Apple Pay or Google Pay: they’re simply a way to pay with your card.

Start using your subscription

Your subscription is active and linked to the email you used at checkout. To use it, download Gio and sign in with that email as advised here: I paid on the website. How do I access Gio?

Why the amount changed

Most website plans start with a short introductory period at a lower price. After it ends, the subscription renews at the regular price shown at checkout. If your card is in another currency, your bank converts the price, so the amount may differ slightly.

Manage or cancel your subscription

You can cancel anytime, and you’ll keep access until the end of the period you’ve paid for. See I want to cancel my subscription. For refunds, see How do I get a refund?

Still need our help?

Contact us via Settings → Help → Send feedback in the app, or submit a request. To find your payment quickly, include the name of the charge exactly as it appears on your statement, the date and amount, and the last 4 digits of your card.