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How do I get a refund?

How you get a refund depends on where you paid. If you’re not sure, see I don’t recognize the charge from Gio.

Canceling a subscription stops future renewals but doesn’t refund a payment already made. To stop future charges, see I want to cancel my subscription.

If you paid in the App Store

Apple handles all App Store payments, so we can’t issue these refunds ourselves.

  1. Go to reportaproblem.apple.com.
  2. Sign in with the Apple ID used for the purchase.
  3. Select “Request a refund”, choose a reason and pick the purchase.

Apple decides on the request and will contact you.

If you paid on Google Play

To request a refund, use Google’s refund request page and sign in with the Google account used for the purchase. 

If you paid on our website

Refunds for website purchases are handled by us. Contact us via Settings → Help → Send feedback in the Gio app or submit a request, and include:

  • the email address you used at checkout;
  • the date and amount of the payment;
  • a short description of what happened.

We review each request under our Subscription policy and reply by email.