Cancel where you paid. If you received an email with the subject “GIO subscription — payment confirmed”, you paid on our website. A receipt from Apple or Google Play means you paid in the store.

You keep access until the end of the period you’ve paid for. Canceling doesn’t refund the current period (see How do I get a refund?), and deleting Gio doesn’t cancel your subscription.

If you paid on our website

In the app: update Gio to the latest version, then go to Profile → Settings → ☰ (upper-right corner) → Subscription → Cancel Subscription and follow the steps to the end.

From your email: open “GIO subscription — payment confirmed”, tap Unsubscribe at the bottom and follow the steps to the end.

Cancel before your current period ends to avoid the next charge. You can also pause your subscription the same way.

If you paid in the App Store

On your iPhone or iPad, go to Settings → your name → Subscriptions → Gio → Cancel Subscription. Cancel at least 24 hours before the period ends.

If you paid on Google Play

In the Google Play app, tap your profile icon, then Payments & subscriptions → Subscriptions → Gio → Cancel subscription. Make sure you’re signed in with the account you used for the purchase.

Can’t find your subscription?

You may be signed in with a different Apple ID or Google account, or you paid on our website. See I paid on the website. How do I access Gio?