Your subscription is linked to the email address used at checkout. To use it in the app, sign in to Gio with that same email. There are two ways to do this.

Option 1: Use the link in your purchase email (recommended)

1. On the phone where you want to use Gio, open the email we sent after your purchase. Its subject is “GIO subscription — payment confirmed”. If you can’t find it, check Spam and Promotions.
2. Tap Download Gio in the email. It opens the App Store or Google Play, depending on your platform.
3. Install Gio from that page and open it. You’ll be signed in to your account with your subscription automatically.

Option 2: Sign in with your email in the app

Use this if you installed Gio directly from the App Store or Google Play, or if the link in the email didn’t sign you in.

1. Open Gio. If you see a payment screen, don’t tap Continue: that starts a new purchase in the App Store or Google Play, and you’d pay twice.
2. Tap Sign in instead and choose to sign in with your email.
3. Enter the email address you used when paying on our website.
4. We’ll send a code to that email. Enter it in the app.

You’re now signed in, and your subscription is active in the app.

Still having troubles?

Contact us via Settings → Help → Send feedback, or submit a request. Please include:

• the email address you used at checkout;
• the date and amount of the payment;
• last 4 digits of your card;
• a screenshot of what you see in the app.