We're sorry for the trouble. Since all purchases, both in-apps and subscriptions, are processed directly by App Store or Google Play, we are unable to issue a refund. However, you can request a refund from Apple or Google.
To request a refund on iOS devices:
- Go to reportaproblem.apple.com.
- Sign in with the Apple ID used to purchase the subscription.
- Tap 'Report' or 'Report a Problem' button.
- Follow the instructions to submit your request.
To request a refund on Android devices:
Use this workflow to request a refund: Refunds on Google Play.
* Please note that refunds cannot be requested for unpaid or pending orders.