There are some steps you can make to troubleshoot minor issues with the app.
We recommend clearing cache and data frequently.
To do that on iOS devices:
Gio's settings -> Manage Data -> Clear Cache.
To clear cache on Android devices:
Go to general settings of your device -> Apps -> Gio -> Storage
Please note that names of sections may vary depending on your device manufacturer.
Sometimes issues may arise if there's not enough working memory available. To clean it, we recommend restarting your device and then force closing all of the running apps. Then start Gio again.
If you need any assistance, feel free to contact us! You can do it here in the app via Settings -> Help -> Send feedback. We're always happy to help :)
📝 Please, describe the situation as detailed as possible: what actions lead to a crash or freeze, how often does it happen, screen records of the issue, etc.